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Q: How to Reach Customer Service
A: Allied Waste Services Cutomer Service is available to assist you Monday -
Friday, 7:30am - 6:00pm. Call toll free 877-MY-TRASH or email us at info@877mytrash.com.
Q: Temporary Containers
A: Allied Waste offers temporary containers for
any large projects you might have. These
containers range in size from 10-30 yards and
are perfect for remodeling, roofing and cleanup
projects. Please contact Allied Waste for
size availability and rates in your area.
Q: Placement & Holidays
A: To guarantee the best possible service,
please place all materials out the night
before your scheduled collection day.
Additionally, if your collection day falls on or
after a major holiday, your collection will be
delayed by one day. These holidays include:
New Years Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day and
Christmas Day.
Q: Where to Write Us
A: Please do not enclose messages with your payment, they take longer to reach us and
processing of payment may be delayed. Instead, write us directly
at:
Allied Waste Services
Customer Care Department
PO Box 109
Jenison, MI 49428
Q: Rubbish Removal
A: Allied Waste offers curbside, weekly trash
collection service with the following options:
-
Cart Service
We provide you the use of our 32, 64
or 95 gallon container for your weekly
pick-up. Not all sizes are available in all
areas, please contact Customer Service
to see what options are available in
your neighborhood.
-
Hand Pick-Up Service
You provide your own container or
simply place out bags of trash each
week for collection.
-
Budget Bag Service
You purchase our Allied Waste bags
from local retail outlets and place them
out for collection as needed. A small
Service fee does apply, so please
contact Allied Waste to establish this
service.
Q: About Your Bill?
A: Your first bill or first billing following a service change may be
higher than anticipated because it includes standard charges billed in advance
for the first month of service.
- Paying Your Bill We can accept payments with check or money order
forwarded in the provided envelope. Please allow seven to ten days for payment
to process. We also offer pay-by-telephone and automatic payment services
with the use of your major credit cards. We are no longer accepting payments
at our local offices. Call 877-MY-TRASH for details or email
info@877MYTRASH.com.
- Late Payments/Delinquent Accounts Payment is due no later than the
PAYMENT DUE BY DATE printed on your invoice. Payments made without a remittance,
or sent to an address other than the address on the remittance may be delayed. Accounts
become delinquent thirty (30) days after the date of invoice.
A late fee of $5.00 will be assessed to your account at this point.
Should your payment become sixty (60) days past due, a second $5.00 late
fee will be added to your account and the service will be interrupted.
You will also be assessed a $20.00 service interruption fee which must be paid in
order to reinstate the service.
- Snowbirds/Beach-Goers
If you are planning an extended absence (at least one (1) month) from your household,
simply contact Allied Waste Services with your stop and restart dates. Call
877-MY-TRASH or email info@877MYTRASH.
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